Questions & Answers

How do I contact customer care?

You can call hipleeds.com on 44 (0) 113 2424 617 between the hours of 10am and 5pm UK time.

What is the hipleeds.com returns policy?

hipleeds.com runs a free exchange policy, if for any reason your goods are unsuitable simply fill out the form and we will exchange or refund your item

Refunds : We can offer refunds on goods returned to us with a valid Autorisation Number within 7 days UK and 28 days International.

Refunds can only be issued to the original card holder and card. Goods must be returned (with a valid Returns Number) within 7 days UK and 28 days International.

Please use the original packaging (box) to return your goods.

Please use our returns form download it here

Can I order by phone?

You can call hipleeds.com on 44 (0) 113 2424 617 between the hours of 10am and 5pm UK time.

How will I know you received my order?

After placing your order you will receive a confirmation email which will list your ordered items and shipping details as well as all costs charged.

How soon do I get my order?

UK orders must be placed before 3PM to ensure next day delivery service. Unfortunately we are unable to offer a Saturday delivery. UK orders processed on a Friday will be scheduled for a Monday delivery. Please allow 3 days before contacting our cusomer care. Europe and International orders are shipped via Air Mail and take between 7-10 working days.

Is my personal information kept private?

Please be assured that we consider all the information you share with us totally private and confidential. At no point will we share, rent or sell your personal information without your consent.

Will there be any additional Duties / Taxes payable on my purchase?

Your country will determin any custom charges at point of delivery. All goods despatched are fully insured to the total value of the goods.

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